* Understand the importance of early, accurate reserving and its impact on claim strategy and financial outcomes.
* Recognize fraud indicators, collaborate with SIU and legal teams, and manage investigations effectively.
* Navigate the litigation lifecycle, control legal spend, and partner with defense counsel to achieve optimal outcomes.
* Identify when experts are needed, select qualified professionals, and ensure their testimony meets legal standards.
* Enhance both internal and external communication by understanding your style and adapting to various audiences.
* Deliver consistent customer service to improve the insured experience and reduce reputational and legal risk.
* Use negotiation frameworks and prepare for mediation to drive efficient, creative claim resolutions.
* Recognize how claim outcomes affect broader business goals and the value of cross-functional collaboration.
* Apply leadership styles that support team performance, foster change management, and enhance workplace relationships.
* Coordinate with counsel, clients, and business partners to ensure alignment and effective claims handling.